Terms of Service

Effective date: March 05, 2026

Penseor Inc aim to develop cutting-edge software and hardware solutions targeting three interconnected challenges: optimizing human nutrition, enhancing emotional wellbeing, and promoting environmental sustainability. Through rigorous research and human-centered design, we create products that improve lives while protecting our planet.

Please take a moment to read the rules and restrictions that govern your use of our websites, products, services, and applications (collectively, the "Services"). If you have any questions, comments, or concerns about these Terms or our Services, we are happy to hear from you:

Email: contact@penseor.com

Address: Suite 281, 100, 111 - 5 Ave SW, Calgary, Alberta, T2P 3Y6, Canada

Agreement to Terms

These Terms of Use (the "Terms") form a binding legal agreement between you and Penseor Inc ("we," "our," or "us"). By accessing or using our Services in any way, you confirm that you have read, understood, and agreed to be bound by these Terms. They apply for as long as you continue to use the Services and incorporate this document, our Privacy Policy, and any other relevant policies by reference.

Certain Services may also be subject to additional policies, rules, or conditions ("Additional Terms"). Where applicable, those Additional Terms are incorporated into this agreement, and your use of those Services constitutes your acceptance of them.

What These Terms Cover

These Terms contain important information about the Services we provide, including any applicable charges, taxes, and fees. They also address future changes to these Terms, automatic renewals, limitations on our liability, and how disputes between you and us will be resolved.

Important: Your access to and use of our Services is conditioned on your acceptance of these Terms in full. If you do not agree, please do not use or access the Services.

Arbitration Notice & Class Action Waiver: Except where otherwise described in the Arbitration Agreement section below, you agree that any disputes between you and Penseor Inc will be resolved through binding individual arbitration. By agreeing to these Terms, you waive your right to participate in a class action lawsuit or class-wide arbitration.

Penseor Inc. (‘we’, ‘our’, ‘us’) operates human nutrition and wellness products.

We’ll be honest - we’d love it if you actually read this. Our goal is to help you build a healthier relationship with food and your body, and these Terms are the foundation of that relationship between you and our products/ services. Please review them carefully.

All the product and services are made available to you by Penseor Inc (‘Penseor’, ‘we’, ‘us’, or ‘our’) subject to these Terms of Service (‘Terms’), our Privacy Policy, and our Community Guidelines.

By accessing or using the Services, signing up for an account, or indicating your consent, you agree to the Penseor Inc Terms. If you do not agree to any part of these Terms, you may not use the Services.

2. Registration, Accounts & Services

2.1 Who Can Use the Services

You must be at least 18 years of age to use our products. No individual under the applicable minimum age may use the Services or provide us with personal information. If we become aware that an underage individual has created an account, we will investigate and, where applicable, delete the account and associated data promptly.

You represent and warrant that your use of the Services is permitted in your jurisdiction, that you will use the Services in compliance with all applicable laws including India’s Digital Personal Data Protection (DPDP) Act 2023, the Information Technology Act 2000 and IT Rules 2011, GDPR (EU/UK), CCPA (California), PIPEDA (Canada), HIPAA (where applicable), and that all information you provide is true, accurate, and complete to the best of your knowledge.

2.3 Changes to Services

We may provide updates to our products and services at any time, including upgrades, bug fixes, new features, and modifications (collectively, ‘Updates’). The Terms apply to all Updates. We have no obligation to provide any specific Update or to continue any particular feature or functionality.

We may also change, suspend, or discontinue any part of the Services at any time, including modifying features, pricing, or third-party integrations. We shall not be liable to you or any third party for any such change. Not all Services are available in all geographic areas or jurisdictions.

2.2 Your Account

You may need to register for a account to access our products or use the Services. You agree to provide accurate and complete information during registration and to keep that information up to date.

Create only one account for your own personal use and do not share your account with others unless our products and services offer to do so.
Maintain the confidentiality of your account password and credentials
Accept responsibility for all activities that occur under your account
Notify our Support Team immediately at contact@penseor.com of any actual or suspected unauthorised access

You can delete your account at any time from Settings. Once deleted, your account and associated data generally cannot be recovered.

2.4 Changes to These Terms

Penseor Inc reserves the right to update these Terms at any time. We will notify you of any material changes via in-app notification and email at least 30 days before they take effect. Your continued use of the Services after we provide notice of a modification constitutes your agreement to the updated Terms. If you do not accept the updated Terms, please stop using the Services and delete your account.

3. Ownership and Use of Content

3.1 Content

Content’ means all content and materials made available through the Services, including images, designs, text, nutritional information, recipes, meal plans, AI, outputs, software, and other files. ‘User-Generated Content’ (‘UGC’) means any Content you or another user makes available through the Services. ‘Our products/ services Content’ means all Content that is not User-Generated Content.

All products/ services Content and all intellectual property rights therein - including copyright, trademarks, design rights, and patents - are the sole property of Penseor Inc. Unauthorised use of any intellectual property belonging to Penseor Inc is prohibited. All rights are reserved.

3.3 Your Licence to Us

When you provide User-Generated Content through the Services, you grant Penseor Inc a non-exclusive, royalty-free, worldwide licence to use, store, process, display, and distribute your UGC solely to provide and improve the Services, in accordance with our Privacy Policy. You retain ownership of your UGC.

You represent and warrant that you are the creator and owner of your UGC, or that you have all necessary rights and permissions to provide it, and that your UGC does not infringe the intellectual property, privacy, or other rights of any third party.

3.5 Intellectual Property Complaints

If you believe that any Content on our products and services infringes your copyright, trademark, or other intellectual property rights, please contact us at contact@penseor.com with a written notice including: identification of the work claimed to be infringed; identification of the infringing material and its location; your contact details; a statement of good faith belief; and your physical or electronic signature. We will investigate all valid complaints and take appropriate action under applicable law.

3.2 Our Licence to You

Subject to your compliance with these Terms, Penseor Inc grants you a limited, revocable, personal, non-transferable, and non-exclusive licence to access and use the Services and Content for your own personal, non-commercial purposes. You may not copy, modify, create derivative works from, reverse engineer, sell, assign, sublicense, or otherwise commercially exploit any right in Penseor Inc Content or the Services.

3.4 Feedback

If you provide feedback, suggestions, or ideas about our products and services, you grant Penseor Inc the right to use such feedback without restriction or compensation. We use feedback to improve the product for all users.

4. Premium Subscription

What we offer at a Glance

Penseor's product offers a free tier and optional paid Premium subscription tiers (collectively, ‘Premium Services’). We reserve the right to change the features included in free and Premium Services at any time with prior notice.

4.2 Auto-Renewal

Your Premium subscription will auto-renew automatically at the start of each billing period unless you cancel before the end of the current period. You will be charged the then-current subscription fee at renewal.

4.3 Free Trials

We may offer free trials of Premium Services for a limited period. You may need to provide a payment method to activate a free trial. You will not be charged until the trial ends. Unless you cancel before the trial period expires, your subscription will automatically continue and you will be billed the applicable fee. You may not sign up for more than one free trial of the same Premium tier simultaneously.

4.4 Price Changes

We may change our subscription prices at any time with reasonable prior notice. If you do not wish to pay a new price, you may cancel your subscription before the change takes effect. Continued use after the price change constitutes acceptance of the new pricing.

4.1 Signing Up

By subscribing to Premium Services, you agree to pay the applicable subscription fees. When you sign up, you must provide a valid payment method (credit/debit card, UPI, net banking, Apple App Store, or Google Play). You expressly authorise Penseor Inc and our payment processors to receive, store, and process your payment information securely.

Subscriptions are available on a monthly or annual basis. All fees are billed automatically to your payment method at the start of each billing cycle. All purchases are final and non-refundable, except as required by applicable law.

4.5 Cancellation

You may cancel your Premium subscription at any time through Settings. If you subscribed via the Apple App Store or Google Play, you must cancel through the relevant App Provider. Cancellation takes effect at the end of the current billing period, and you retain access to Premium features until that date. Deleting the our app from your devices does not cancel your subscription.

4.5 Discount, Coupon & Gift Codes

Discount and gift codes may only be applied when initially subscribing and cannot be combined with other promotions. Codes cannot be exchanged for cash. Expired codes cannot be refunded or extended. Penseor Inc reserves the right to cancel promotional codes at any time.

5. Health, Safety & Medical Disclaimer

5.1 Medical Disclaimer

Penseor products and services is a general wellness and nutrition guidance tool NOT a medical device, clinical service, or substitute for professional medical advice.

Always consult a qualified physician or healthcare professional before beginning any dietary programme, exercise regimen, or wellness activity, especially if you have a medical condition, are pregnant, or are managing a chronic illness.

5.3 Exercise and Wellness Activities

Exercise and wellness activities carry inherent risks of physical injury. You voluntarily assume all known and unknown risks associated with any activities referenced in or facilitated by the Services.

5.5 Healthy Wellness Approach

Penseor Inc's products/ services are designed to support healthy, sustainable nutrition habits. We do not condone dangerously low caloric intake, disordered eating, or medically unsupervised extreme dietary practices. Any use of products/ services to promote or facilitate such practices is not permitted and may result in account termination.

5.2 Not Medical Advice

The Services, including all Content and AI recommendationare provided for general informational and wellness purposes only. Penseor Inc is not a medical organisation and does not provide medical services, diagnosis, treatment, or therapy. Nothing in the Services constitutes medical advice or creates a doctor-patient relationship.

Penseor's product and services is not regulated as a medical device by the Central Drugs Standard Control Organisation (CDSCO) in India, the FDA (US), MHRA (UK), TGA (Australia), or equivalent authorities.

5.4 Food Allergies

While Penseor's product will endeavour to avoid recommending foods that conflict with your stated allergies or dietary restrictions, we cannot guarantee that our database contains complete or accurate ingredient information for all food items. You are solely responsible for verifying the contents of any food product before handling, preparing, or consuming it. Penseor Inc expressly disclaims all responsibility with respect to food safety, allergens, and contraindications.

5.6 Accuracy of AI-Generated Content

Portions of the Services, including the chat, use artificial intelligence and large language model technology (including Anthropic’s Claude AI, accessed via API). AI outputs may contain errors, inaccuracies, or incomplete information, and may reflect biases present in training data. Penseor Inc does not guarantee the accuracy, completeness, or reliability of any AI-generated output, and bears no liability for decisions made in reliance on such output.

6. Acceptable Use & Restrictions

6.1 No Derivative Works

You may not modify, rent, lease, loan, sell, distribute, or create derivative works based on the Services or any of our products Content, in whole or in part, except as expressly permitted by applicable law or by Penseor Inc in writing.

6.3 No Disruption

You may not perform any actions that interfere with the proper operation of the Services, prevent access by other users, or impose unreasonable load on our infrastructure, including through automated attacks, exploits, or abuse of resources.

6.5 Legal Disclosures

Where necessary, we may share your Personal Data with third parties to comply with legal obligations or protect our legal rights.

6.7 No Prohibited Conduct

Providing false or fabricated health information to manipulate AI recommendations
Promoting dangerous dietary practices or medically unsupervised extreme diets
Sharing, selling, or transferring your account to another person
Using the Services in any way that violates applicable Indian or international law
Uploading content that is illegal, harmful, defamatory, or that infringes third-party rights

Violation of any of the above may result in immediate account suspension or termination without refund.

6.2 No Commercial Use

The Services are intended for personal, non-commercial use only. You may not collect, harvest, or use any Content or data from the Services for commercial exploitation, competitive analysis, or the development of competing products or services without our express prior written consent.

6.4 No Scraping or Automated Access

You may not engage in data mining, scraping, crawling, or any automated data extraction from the Services. You may not bypass any security, authentication, CAPTCHA, or access-control mechanisms. You may not harvest or collect personal information about other users without their express consent.

6.6 No Harmful Content

You may not upload, transmit, or introduce any viruses, malware, ransomware, logic bombs, or other harmful code or programming routines through the Services.

7. Data Rights & Privacy

Your privacy is fundamental to everything we build. How Penseor Inc collects, uses, shares, and protects your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Under law including India’s Digital Personal Data Protection (DPDP) Act 2023, the Information Technology Act 2000 and IT Rules 2011, GDPR (EU/UK), CCPA (California), PIPEDA (Canada), HIPAA (where applicable) you have the right to access, correct, delete, and port your data; to withdraw consent; and to raise grievances.

Please refer to the Privacy Policy for full details and contact information.

Key data rights accessible directly within our products/ services:

Download your data: Settings
Delete your account and all data: Settings
Enable and disable AI chat Memory Management
Manage communication preferences: Settings
Withdraw consent or raise a grievance: contact@penseor.com

Our Services are not intended for children under the age of 18. As outlined in our Terms of Use, we do not knowingly collect or solicit Personal Data from anyone under 18, and we ask that minors do not attempt to register for or use our Services, or submit any Personal Data to us.

If we become aware that we have inadvertently collected Personal Data from a child under 18, we will take prompt steps to delete that information. If you believe a child may have provided us with their Personal Data, please reach out to us at contact@penseor.com.

8. No Warranties

Except where prohibited by applicable law, Penseor Inc expressly disclaims all warranties, representations, and guarantees of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, accuracy, fitness for a particular purpose, and non-infringement. The Services and all Content are provided “as is” and “as available”.

To the maximum extent permitted by applicable law, Penseor Inc makes no warranty regarding the quality, accuracy, timeliness, completeness, availability, or reliability of the Services or any Content, including AI-generated outputs. We do not warrant that the Services will meet your requirements, operate uninterrupted or error-free, or that errors will be corrected.

Some jurisdictions do not permit the exclusion of certain implied warranties. In such jurisdictions, warranties are limited to the minimum extent required and shortest duration permitted by applicable law.

09. Limitation of Liability

To the maximum extent permitted by applicable law, Penseor Inc shall not be liable to you or any third party for: (a) any indirect, incidental, special, punitive, or consequential damages of any kind; (b) loss of profits, revenue, data, goodwill, or other intangible losses; (c) damages relating to your access to, use of, or inability to access or use the Services; (d) damages relating to any conduct or content of any third party or user; or (e) damages relating to any third-party services accessed via the Services.

To the maximum extent permitted by applicable law, the total liability of Penseor Inc for any claim under these Terms shall not exceed the total fees paid by you to Penseor Inc for the Services during the twelve months immediately preceding the event giving rise to the claim. Where no fees have been paid, Penseor Inc's liability shall be limited to the maximum extent permitted by applicable law.

Some jurisdictions do not allow the limitation or exclusion of certain liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Penseor Inc, its officers, directors, employees, and agents from any and all liabilities, claims, losses, damages, and expenses (including reasonable legal fees) arising out of or related to: (a) your User-Generated Content; (b) your use of the Services; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your infringement of any third-party rights, including intellectual property, privacy, or proprietary rights.

Penseor Inc reserves the right to assume exclusive control and defence of any matter for which you are required to indemnify us, at your cost. You agree to cooperate with our defence of such claims and shall not settle any matter without our prior written consent.

10. International Use

If you access the products/ services from outside India, you do so at your own initiative and are responsible for compliance with all applicable local laws and regulations.

Your personal data may be transferred to and processed in India and other countries where our service providers operate. Such transfers are conducted in accordance with our Privacy Policy and applicable data transfer mechanisms, including Standard Contractual Clauses for EU/UK users and PIPEDA transfer requirements for Canadian users.

Our products/ services are not intended for use in any jurisdiction where the Services would be contrary to law or regulation. You represent and warrant that your use of the Services does not violate any applicable sanctions or export control laws.

11. Termination & Survival

Penseor Inc may suspend or terminate your access to the Services at any time for violations of these Terms, fraudulent behaviour, or if we discontinue the Services. We will provide reasonable notice except in cases of serious violation. You may delete your account at any time from Settings. Termination does not entitle you to a refund except as required by applicable law. Upon termination, your licence to use the Services ceases immediately.

12. Dispute Resolution

This section sets out how disputes between you and Penseor Inc will be resolved.
It requires mandatory informal dispute resolution before any formal proceedings.
It includes binding arbitration under Indian law for unresolved disputes.
Nothing in these Terms limits or excludes any rights you may have under mandatory consumer protection or privacy laws applicable in your jurisdiction that cannot be excluded by contract.

Mandatory Informal Dispute Resolution

Before initiating any formal dispute proceedings, you and Penseor Inc agree to first attempt to resolve the dispute informally in good faith for a period of no less than 60 days. To commence this process, send a written notice to contact@penseor.com describing the dispute, the facts and circumstances, and the relief sought. We will respond within 30 days. This informal process is a condition precedent to any formal proceedings.

Arbitration

If a dispute is not resolved through the informal process above, it shall be submitted to binding arbitration under the Arbitration and Conciliation Act 1996 (India). Arbitration shall be conducted by a sole arbitrator, in English, in [City, India]. The arbitrator’s award shall be reasoned and final.
Notwithstanding the above, either party may seek urgent injunctive or interim relief from a court of competent jurisdiction without first exhausting the informal dispute resolution process.

Individual Proceedings Only

All disputes shall be resolved on an individual basis only. You and Penseor Inc each agree not to bring or participate in any class action, collective, consolidated, or representative proceeding arising out of or relating to the Services or these Terms.

Time Limits

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues. Claims not brought within this period are permanently barred.

International Users

EU/UK users retain the right to bring claims before courts in their country of residence and to access consumer dispute resolution mechanisms under applicable EU/UK law. Canadian users may refer unresolved complaints to the Office of the Privacy Commissioner of Canada.

13. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and Penseor Inc regarding the Services.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
Waiver: Failure to enforce any provision of these Terms is not a waiver of our rights.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Penseor Inc may assign its rights in connection with a business transfer or to an affiliate.
No Partnership: Nothing in these Terms creates any joint venture, partnership, employment, or agency relationship between you and Penseor Inc.
Notice: We may provide notice to you via email, in-app notification, or by posting to the Website. Notice is deemed received 48 hours after email transmission or 24 hours after in-app display.
Language: These Terms are written in English. In case of conflict with any translated version, the English version controls.

12. Contact Us

For privacy questions, data requests, or concerns:

Support :

contact@penseor.com

Mail us :

Penseor Inc.

Suite 281,

#100, 111 - 5 Ave SW,

Calgary, AB T2P3Y6